---
title: "Troubleshoot Admin"
canonical: https://workspace.socra.com/docs/admin/troubleshooting
---

# Troubleshoot Admin

Start with the visible symptom. Confirm the selected Account and your Account role before you retry a change.

## An Admin page is missing

[Billing](/docs/admin/guides/manage-billing), [product access and purchases](/docs/admin/guides/manage-product-access), [pending invitations](/docs/admin/guides/manage-people), and [Account lifecycle actions](/docs/admin/guides/manage-account) require the [owner role](/docs/admin/concepts/roles-and-permissions). Open the workspace menu and confirm your role for the selected Account.

If you followed a direct link, Admin can return you to **Home** with an owner-required message. Ask an Account owner to complete the task.

## The wrong Account is open

[Open the workspace menu and select the intended Account](/docs/admin/get-started/open-admin#choose-another-account). Confirm the Account name and handle after authorization completes. Every collection and mutation in Admin uses the selected Account.

## A collection does not load

Use **Try again** when Admin presents it. If the problem continues, sign out and [sign in again](/docs/admin/get-started/open-admin#sign-in) to renew the Account session. A failure limited to one area can come from the service that owns that resource.

## A domain remains pending

[Open the domain and compare its DNS verification record](/docs/admin/guides/manage-domains#publish-the-dns-record) with the published TXT record. Wait for public DNS propagation, then select **Verify DNS** again.

## A user cannot open a product

Ask an Account owner to [check product access and seat assignment](/docs/admin/guides/manage-product-access). Confirm that the access record is active. For seat-limited access, confirm that the user has an assigned seat. An [active subscription](/docs/admin/guides/manage-billing#subscriptions) and effective product access are related records owned by different services, so brief reconciliation delays can occur after a purchase.

## A destructive action is unavailable

The owning service enforces resource constraints. A [domain with claimed hostnames](/docs/admin/guides/manage-domains#delete-a-domain) cannot be deleted. Removing the last owner requires [another active owner first](/docs/admin/guides/manage-account#leave-an-account). The [default payment method](/docs/admin/guides/manage-billing#payment-methods) cannot be removed. Resolve the stated dependency before retrying.