---
title: "Review agents and installed apps"
canonical: https://workspace.socra.com/docs/admin/guides/review-agents-and-apps
---

# Review agents and installed apps

Agents and installed apps are Account principals, but they are not people and do not receive human product seats. Use their separate Directory collections to review who or what can act in the selected Account.

## Review agents

Open **Directory → Agents**. Search by username, review status and creation date, or open an Agent's details.

An Account Agent is used only when an integration explicitly provisions and connects one. A normal human OAuth connection continues to act as the signed-in [Account member](/docs/admin/guides/manage-people); it does not silently become an Agent.

## Create an Agent in Admin

An Account owner can create an Agent from **Directory → Agents**.

1. Select **Create agent**.
2. Enter a **Username** with lowercase letters, numbers, and single hyphens.
3. Select **Create**.

Admin opens the new Agent detail page after creation. Confirm its username and status. If the username already exists, choose another username and retry. Use **Cancel** before submission if you do not want to create the Agent.

This action creates the Agent record. Configuring a runtime you provide to authenticate as an installed app is a separate procedure below.

## Review installed apps

Open **Directory → Installed apps**. Review each app's Account role and status, then open its details. Owners can edit another principal's profile and role or select **Remove** to revoke its Account access. Removal requires confirmation.

Installed apps are distinct from the products available under **Products → Apps**. Follow [Manage product access](/docs/admin/guides/manage-product-access) when you need to review a person's access to a Socra product.

To provision an identity for an agent you run, follow [Create an agent with its own identity](/docs/admin/agents/create-an-agent). That procedure creates an installed app, which appears in this collection.

## Choose the right directory

- Use [People](/docs/admin/guides/manage-people) for human members and guests.
- Use [Groups](/docs/admin/guides/manage-groups) for collections of Account members used in authorization.
- Use **Agents** for separately provisioned Agent principals.
- Use **Installed apps** for application principals installed in the Account.