---
title: "Manage product access"
canonical: https://workspace.socra.com/docs/admin/guides/manage-product-access
---

# Manage product access

Use the **Products** area to review apps available to the Account. An Account owner can assign users to seat-limited access.

## Review apps

Open **Products → Apps**. Each app reports whether the current Account user can open it. Select an app to review its access state. When the app has an available launch URL, select **Open** to continue to the product.

## Review Account product access

You must have the [Account owner role](/docs/admin/concepts/roles-and-permissions).

Open **Products → Product access**. Active access appears by default. Enable **Show inactive access** when you need to review previous or inactive records.

Select a product to review its edition, status, coverage, contributing grants, and assigned users. Product access can come from a purchase or a direct grant. Multiple grants can contribute to one effective access record.

## Assign a seat

Seat assignment applies only to access with a fixed seat limit.

1. Open the product under **Product access**.
2. Select **Assign user**.
3. Select an [active Account user](/docs/admin/guides/manage-people) who does not already have a seat.
4. Select **Assign seat**.

Admin disables assignment when all seats are assigned or every eligible user already has one. Confirm that the selected person appears in the assigned-user list after saving.

## Remove a seat

Select **Remove** for the assigned user, then select **Remove seat**. The person loses the product access supplied by that seat. The seat becomes available for another eligible user. Confirm that the person no longer appears in the assigned-user list.

## Buy access

Open **Products → Buy or upgrade** to review current offers. Purchases and renewals are [Billing operations](/docs/admin/guides/manage-billing). Licensing exposes the resulting effective product access after Billing reconciles the subscription.

## Recover from an access problem

If the person still cannot open the product, confirm that the access record is active and that the person selected the same Account. Follow [Troubleshoot product access](/docs/admin/troubleshooting#a-user-cannot-open-a-product) before assigning another seat or purchasing access.